Anastassia Murašina

What Happens When Expectations Clash?

To foster better collaboration at work, it’s essential to understand how different generations operate and what they expect from their leaders and colleagues.
1. Flexible Leadership Styles
Millennial managers should recognize that Gen Z employees often require more initial guidance and clarity. Younger employees don’t necessarily lack independence; they see feedback as part of their learning process.
2. Clear and Open Communication
Different generations have different communication preferences. Older employees may value formality, while younger employees prefer quick and direct exchanges. Feedback should be regular, concise, and constructive.
3. Mentorship and Growth Opportunities
Younger employees seek continuous learning and professional growth. Having a structured development plan and a mentor can significantly enhance their confidence and productivity.
If Kristiina and Marko had adjusted their communication, their interaction could have played out differently:
“Marko, how is your project coming along? Do you need any clarification?” Kristiina asks the next morning.
“I have a general plan in place, but I’d like to get your feedback before moving forward with the next steps,” Marko responds more confidently.
“That sounds great! Let’s review your plan together, and I’ll give you some suggestions to help you move forward with confidence,” says Kristiina, realizing that this conversation benefits both of them.
This kind of dialogue allows both parties to feel more secure—leaders understand that new employees need structured guidance, while younger employees feel valued and supported in their professional growth.
Generational differences don’t have to be a source of conflict; instead, they can be an opportunity to integrate new work styles and perspectives. Collaboration becomes more seamless and productive when leaders and employees adapt their communication styles and strive to understand each other better.
About the author

Consulting Psychologist at Siffi
Anastassia is a psychologist specializing in counselling psychology, workplace well-being, and group facilitation. She develops mental health strategies and tools for organizations, designs and delivers trainings, and helps teams create healthier, more supportive work environments.
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